THE LITTLE THINGS
our guiding principles
WE LOVE COFFEE
Hermosa Beach Coffee Roasters exists for one fundamental reason. We love roasting coffee, and we want to share it with you. Every pound of coffee we ship out is made-to-order and individually roasted to your specifications and our knowledge and experience of the beans we buy. From our house to your house.
WE CARE ABOUT STUFF
We take great care to source only simply amazing coffee, but we also make sure to work with ethical brokers and growers who use safe, sustainable shade techniques and provide a fair wage to their workers. It is our belief that sustainability is inextricably linked to economic viability, which is why paying a fair price for high-quality coffee benefits the environment, growers, roasters, and ultimately coffee drinkers like you.
This one's easy. If any single one of our handcrafted roasts doesn't change the way you feel about coffee, if it doesn't hands down defeat the coffee you've been drinking up to this point, if you don't absolutely fall in love with the coffee we send you, it's on us. No questions asked. No hassles. Trust us. It's that good.
HELP AND INFO
ROASTING AND GRINDING
Please feel free to specify a roast level in the comments section of your order—most of our coffees do well within a range of light-darkness. If you don't specify, we'll stick to the recommendation provided in each coffee's description. Because grinding your beans virtually instantly releases all of their CO2, making them stale within minutes, we do not grind coffees prior to shipping.
SHIPPING AND RETURNS
Shipping is a flat $5 on all single-bag orders—if you order more than one bag at a time, there are no additional charges for as many as you like in the same order. Shipping on all subscriptions is free—there are no additional shipping charges, or any charges, at any time.
Deliveries of individual or multiple-bag orders ship within 1-2 business days after order is received. Subscriptions ship the same, then every two weeks thereafter. All orders typically arrive 48 hours after ship date via USPS Priority. Note that USPS does not guarantee 2-day delivery, but barring severe weather, most deliveries will arrive within 1-2 days after shipping. We do not accept returns, but please contact us if you are ever unsatisfied in any way with any order—if you're not 100% satisfied, we will make it right, guaranteed.
If you wish to cancel a subscription, please drop us a note below—we will cancel immediately, no questions asked. Keep whatever beans you've got, and come back anytime. If you just need to pause for a period of time, we can do that, too.
We use eco-friendly, recycled kraft bags, laminated to preserve freshness—these bags also have one-way valves which allow your beans to degas properly while in transit, assuring that they are at their peak freshness for brewing the day they hit your doorstep.
We collect your name, address and email address in order to send you the coffee you ordered, and associated shipment notices. We do not see, nor store any financial information of any kind—this is all handled by PayPal and / or Stripe. We do not, nor will ever, sell, trade, rent, or give individually identifying information to any third party.
Hermosa Beach Coffee Roasters - Hermosa Beach, CA - Copyright 2015